Faulty, Damaged Goods or Incorrect Item

Items found to be faulty or incorrect on arrival - please inform us by phone 01529 306346 or be email within 14 days and return them for inspection. Once verified, a credit note will be issued and you may choose to request a replacement, credit or refund via your original payment method. If your parcel is visibly damaged on receipt, sign the courier’s receipt accordingly.

Change of Mind

If you have simply changed your mind and wish to return your items, you have 30 days from date of invoice date to do so. The packaging must be unopened, the item unused and must be 'as new' when returned. Any items received after 30 days or in poor condition, ill be subject to a £2.00 per item handling charge or may be rejected.

We cannot accept the return of:

  • Items returned after 30 days from date of invoice.
  • Items not in original condition
  • Incorrectly washed garments (always follow fabric care label instructions)
  • Made to order items
  • Special order items
  • Reduced/Sale items
  • Underwear, opened Tights packets or face masks (in the interest of hygiene)

    Please address your parcel to:

  • Starlite Direct/Returns
    Sleaford Enterprise Park
    Pride Parkway
    NG34 8GL

    We recommend that all returns are securely packaged and Proof of Posting is acquired as we cannot accept responsibility for any lost or damaged parcels. This policy does not affect your statutory rights.

    If you require any further information please: Email: or Tel: 01529 306346

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